I wouldn't have expected anyone caring for my husband to get coffee for me, there was a cafeteria and machines available.
I did expect, however, that the caregivers would have monitored him after his stroke so that he did not pull out his feeding tube (overnight in the ICU, with low grade care), and would not let him fall out of bed onto the floor (overnight in the ICU with low grade care), both times when I was not there, and I was there a LOT.
While he was recovering from a brain bleed, and incoherent, he was left for long periods of time with no supervision, and that is shameful. And yes, I did complain, and loudly and even had a meeting with all the supervisors. Even after that meeting, Joe climbed out of bed and fell on the floor in an overnight setting. So I guess, complaints mean absolutely nothing. Staying with your loved one is what has to be done, since in some institutions, care is not what it should be, and you will have no way to know which ones are good and which ones are not. The one Joe was in is freshly built, gorgeous, state of the art, with every machine imaginable. Care was sloppy and poor.
So, for all of you who are monitoring this site, I am telling you to make sure you are there every waking moment, or have someone else in the family there, ICU, CICU, regular floor, no matter what.
Get a cot, sleep in a recliner, sleep on the floor, if you have to.