Deb - Tell me again why it is important for them to have your old records? If you are having a problem now, why do they need to know what happened 16 years ago?
Bina - I agree. We had an exchange student from Ontario and I spent a month of my life in Stratford/Kitchener and heard mostly good things. The only complaints were about the wait times to see specialists. That was almost 30 years ago, but I would hope that it has gotten even better.
The lack of computerization scares me in today's world! I think about the recent tragedies that have caused buildings to me destroyed and shudder and what could be lost that's not in electronic format. Twenty years ago it might have been acceptable, but not anymore.