So I am the OP. Still having massive problems with Biotel. Has anyone switched to another company and if so, which one? I now have BCBS insurance so it’s been a nightmare.
I had to get away from Biotel as well (detailed all they hassles I had with their billing dept earlier in this or other threads). I did not go to another company though, I went to the do-it-yourself model after having ridiculous hassles with billing for 2 out of 3 monitoring companies I used over 8-9 years.
So yeah, there are other companies out there, and I was using one prior to Roche which sold that business to Biotel/Cardionet/Philips/whatever they call themselves. They were called RCS (can't remember what that stands for for sure but think it might be Remote Cardio Services?). I had a problem with their billing dept. though, which caused me to switch to Roche who were great (then everything fell apart/went nuts billing-wise with Biotel/etc, even worse than with RCS).
The problems with RCS' billing might not concern you but went something like this for me. They would properly (unlike Biotel) submit my claims to BC/BS. I would get my EOBs from BC/BS, expecting the bills from RCS to match those EOBs leaving me to then pay RCS my copay not covered by BC/BS. But RCS bills vs the EOBs went into a twilight zone after which they NEVER matched my EOBs which caused me MAJOR hassles because through work I had a medical rewards debit card/account thing which put money into a debit card I would use for medical expenses, and I would USE that card for the RCS bills since they were medical bills through my medical insurance BC/BS.
However the company that oversaw those health account debit card charges etc would use my BC/BS EOBs to match up what my payments should be and since after they no longer matched would deny the charges. Causing me over and over and over and over again to call/fill out paperwork/try to explain what was going on which made no sense so I could get my charges approved. And after a year or so it got to be so damn time consuming (and they tightened up how they handled that approval process making it even more of a PITA) I could not take it any more so I found Roche and switched to them.
Note that I spent hours and hours on this crap trying to get my charges approved while working 15 hour days including calling RCS to try go get them to fix their billing system which they were incapable of doing - the problem was something like once I hit my deductible my insurance paid 90% & I paid only 10% of RCS' charges. Prior to that I had to pay the whole thing up until I hit my deductible. And during the time I had to pay the whole thing eveyrthing was fine (the EOBs and their bills matched). But once that first year hit that I reached my deductible and my insurance paid 90% and I was only responsible for 10% RCS' billing system basically imploded such that at the start of the next year when I should have been billed in full again, their system was billing me only at 10% by mistake. I called RCS about that and let them know - they said not to worry about it, that it would get made up for later as the year went on - which did happen, in that for months they only billed me at 10% incorrectly then for the other months they billed me at nonsensical charges to make up for their deficit in payments, after which nothing EVER matched my EOBS causing the company that oversaw my payments through my work health account to constantly deny my charges. Now, in addition to that hassle, it was so complicated I could not even figure out if they were billing me correct amounts as the months/years/wore on such that even if I did not have that hassle factor of using my medical rewards balance to pay the charges it was really difficult to even know when/if I was being overcharged.
Then after I switched to Roche, RCS continued to bill me ridiculous amounts, exceeding what I even owed them due to their own improper billing system in the first place. I then had to call RCS mutliple times being bounced around to people that had zero understanding of their own billing system and the mess it was then causing me, until finally through mutliple phone calls I was able to get to speak to a high muckety-muck at RCS and reach some kind of agreement as to what I truly owed and was willing to pay that and not one penny more (actually I think I ended up paying for an additional month of service which I was NOT responsible for but was willing to do that to just make them go away).
If you can follow any of that then you deserve a medal! Point is RCS' billing sucked and I cannot recommend them. Biotel/Cardionet/Philips/whatever's billing was even worse. Roche did it right and I would recommend them but they are not in the monitoring business anymore.
So...RCS might be an option for you but I cannot recommend them.
