Ross, didn't know you were a computer expert? Could have used your help couple weeks back.
My 8 year old Dell desktop got real sick with a blue screen of death, showing error 55. I couldn't do a thing after BIOS completed loading. Couldn't access F8. All the hard drive would do is click. Tried to do a Windows repair but got message that C drive wasn't available.
After during searches for error 55 at Dell and on the web found some diagnostic downloads and went to checking...discovered the HD had a "SMART" error... so I ordered a new, $37. HD. Hadn't had time to install it for we have company. So wish me luck on doing the install for it will be my first HD install.
But we've been online for 12 years and never paid anyone to fix our computers. Been able to keep em all running with what help I can find online.