Has anyone had trouble with insurance claim agents getting confused? My claim for payment of the XS was initially denied because "glucose meters are a pharmacy claim". I was told that the claim would have to be re-filed with the pharmacy.
I've had phone calls before from case managers that reviewed my claims for orders of Coaguchek test strips. They called to see if I needed help managing my diabetes. Now that's one disease that I don't have.
In both situations, I had to dig in to help them find their confusion. If they had made even a brief review of my claims history, the confusion would have never gotten started. It just goes to show me that we must pay attention to the details and advocate for ourselves.
I'm looking forward to seeing the revised EOB in writing "no charge to patient".
Okay, and why are glucose meters a pharmacy item and anticoagulant meters are a durable medical item?
I've had phone calls before from case managers that reviewed my claims for orders of Coaguchek test strips. They called to see if I needed help managing my diabetes. Now that's one disease that I don't have.
In both situations, I had to dig in to help them find their confusion. If they had made even a brief review of my claims history, the confusion would have never gotten started. It just goes to show me that we must pay attention to the details and advocate for ourselves.
I'm looking forward to seeing the revised EOB in writing "no charge to patient".
Okay, and why are glucose meters a pharmacy item and anticoagulant meters are a durable medical item?