Dana - thanks. That's good information. In addition to lot number and expiration date, the chips probably have a value for the reagent used by the strips, so the result is 'accurate.'
What I suggest to Eva is to nag Roche again. They may have extra code strips.
What she may also do is contact some of the distributors or retailers of XS strips and see if they have any with that code (I'm pretty sure that the code is on the box, so this shouldn't be hard to find - IF their current supply isn't already at a higher number).
Dana, you are absolutely right. I was going to write an update that it’s useless to save the chips for a long time!
I contacted Roche. Unfortunately, none of the extra chips they have match the Lot number of my strips, since each lot has its own chip!
Pro time now, I also contacted distributors. None has any to match my lot number!
Thanks to you both.
I think Roche was selling you a bill of goods. They probably turn around hundreds or thousands of production lots each year - but the chips are usually numbered in the 200s - 400s. The explanation about numbers makes little sense - on its face, at least.
I suspect that each lot of strips DOES get a number - but a 402 from this year will be entirely different from last year's 402. The strip you got - and that you're missing - probably had specific information about reagent values. The reason they use different chip numbers is so they can be careful that you've got a chip that matches your set of strips - and using different numbers for a few years can help assure that you're not using an incorrect reagent value. (In other words, they recycle chip numbers, but record different data on each set of chips, matched to the requirements for a batch of strips).
I'm sorry to hear about a set of strips that is unusable because the chip is missing.
(I had a situation on Tuesday that could have resulted in an even worse situation. A box with two tubes of 24 arrived, and I heard something shaking around in the box. If I didn't know to look for a chip, I may have wound up with 48 unusable strips. I knew better - I took the chip, put it into my XS, and now have enough strips for a year or so).