If you use Alere to call in your INR results, an email was sent to my inbox advising of their new change, in case you may have missed it:
Dear Valued Patient,
We are very pleased to be your home INR monitoring services provider. As part of our ongoing commitment of excellent service, we are making it easier for you to report your INR results by phone.
Starting this week, the phone number you call to report your INR results is changing to a new toll-free number:
Toll Free 855-209-8400
When you call this number you will hear a new IVR (Interactive Voice Response) system making it easier for you to report your INR results to us. Features of the new IVR include:
• Simplified access to reporting by replacing the use of PINs and IDs with phone number recognition and year-of-birth information
• Cutting edge speech recognition technology
• Clear recorded messaging
As always, if you need any assistance a live representative will be available during business hours. In addition, if you report your INR results online through our web portal, this process remains unchanged and you may report just as you always have.
If you have any questions, please call 1-877-262-4669.
Best Wishes,
Alere Home Monitoring, Inc.
Dear Valued Patient,
We are very pleased to be your home INR monitoring services provider. As part of our ongoing commitment of excellent service, we are making it easier for you to report your INR results by phone.
Starting this week, the phone number you call to report your INR results is changing to a new toll-free number:
Toll Free 855-209-8400
When you call this number you will hear a new IVR (Interactive Voice Response) system making it easier for you to report your INR results to us. Features of the new IVR include:
• Simplified access to reporting by replacing the use of PINs and IDs with phone number recognition and year-of-birth information
• Cutting edge speech recognition technology
• Clear recorded messaging
As always, if you need any assistance a live representative will be available during business hours. In addition, if you report your INR results online through our web portal, this process remains unchanged and you may report just as you always have.
If you have any questions, please call 1-877-262-4669.
Best Wishes,
Alere Home Monitoring, Inc.