QAS is falling down on the job!!

[mbalfour]

I am very disappointed in QAS Customer Service as of late. I've tried to reorder supplies and still haven't received them. I placed an order for 5-channel cuvettes on October 25. I specifically told Customer Service that insurance approval was required. As of today, November 16, I do not yet have my supplies. I've been placing weekly calls and finally after an angry call today, they consented to overnight my supplies.

What disturbs me is my discussion with their Supply Reauthorization Manager who said "she is new on the job and has been stuggling with the computer system". The order prior to this one never got insurance authorization and QAS wound up eating the cost of supplies. Well, folks, I'm scared. If that is the way QAS is running now, then my health and welfare is on the line. Ah for the days when Susan and Brian Bellisimo were in the front lines. Things ran well then and there were no snafus such as these.

Sorry for venting, but it needed to be said.

 

[Ross]

Manny if you ever run into trouble like that again, call and ask for Lance Visnich. He would not be happy about this at all and I'm sure would fix you right up. Sometimes you have to jump over the pawns and get to the top.

 

[QAS]

Qas

Qas

Hello,

I just wanted to apologize for any lack of service or customer support that you have experienced. Obviously, we don't like to see any customer unsatisfied, and strive to assist each and every one! Please call me directly with any questions or concerns, so we can avoid any future problems. Thanks!

Lance Visnich
QAS
800-298-4515 ex 2865
[email protected]

 

[mbalfour]

Thanks for your help, Lance

Thanks for your help, Lance

Hello,

Lance:

I just wanted to apologize for any lack of service or customer support that you have experienced. Obviously, we don't like to see any customer unsatisfied, and strive to assist each and every one! Please call me directly with any questions or concerns, so we can avoid any future problems. Thanks!

Lance Visnich
QAS
800-298-4515 ex 2865
[email protected]

I appreciate your reply and your concern. As was promised, the package arrived this morning by priority shipment. I have full confidence that you will get things back on track and continue the good work you've been doing for the past years. We've been doing business with QAS for over six years now and hope to do so for many more.

 

[Dee]

Thanks Lance

Thanks Lance

Lance,

I just want to thank you for clearing up some confusion concerning my order that I placed recently. I just happened to see this thread and was also experiencing some problems, so I decided to call you direct and you were so nice to take care of everything and let me know that I should be receiving my order today. Thank you again!!