Hi Niki
First let me say I'm not at all surprised that you're fed up with the Protime......I guess we've had our protime about as long as you've had yours.....mine is already in the garbage!!!! so you can tell how much I loved that one!
With all the problems that we have had over the years with QAS regarding billing, processing claims, answering phones, etc., I have to tell you that you don't have a very big choice in who to use....it's QAS or Tapestry medical in California---at least that is for the Coaguchek and probably for the INRatio, too.
This time when we got the INRatio, we went through QAS again because they're willing to do all the paper work....a VERY big plus. They're still not wonderful with answering phones, but at least they now call back within two days or so most of the time. We used them for the third time and I have to say I guess we're coming to an understanding. I do think customer relations is something Lance and crew should work on, but it has improved. I can tell you, though, they send their bills out very promptly!!!....even when the insurance hasn't even paid for the machines/supplies yet. We got a bill for our INRatio yesterday and when I called on it was told to disregard it because they hadn't gotten a check from our primary, no less secondary, yet.
Soooo, if you're willing to deal with that, then go with QAS. If not, then go with Tapestry.
I can tell you, though, you will LOVE LOVE LOVE the INRatio (I want to type ration, too) it's easy, thinks for itself, does it's own controls, all you have to do is put in the code, and uses less blood....MUCH LESS than the Protime or the Coaguchek. We did order the electric adapter/charger because I don't trust batteries, so it is worth it.
Good luck with your decision.
Evelyn
